Terms & Conditions
Last updated: 29 January 2026
These Terms & Conditions apply to all purchases made through the LUMA website.
Terms & Conditions
Last updated: 29 January 2026
These Terms & Conditions apply to all purchases made through the LUMA website.
LUMA is a contemporary South Asian fashion label.
Business name: LUMA
Contact email: support@ourluma.con
Business location: United Kingdom
When you shop with us, you are entering into a contract with LUMA under these Terms & Conditions.
By using our website and placing an order, you confirm that:
We reserve the right to refuse service, terminate accounts, or cancel orders where misuse, fraud, or breach of these terms is suspected.
We take reasonable care to ensure that product descriptions, images, and prices are accurate.
However:
All products are subject to availability. We reserve the right to discontinue or limit quantities at any time.
Payment must be made in full at the time of purchase using the payment methods shown on the website. Orders will not be dispatched until payment is received.
After placing an order, you will receive an order confirmation email.
This does not mean your order has been accepted.
A contract is formed only once:
We reserve the right to cancel an order (with a full refund) if there is an error in pricing, stock availability, or payment authorisation.
We aim to dispatch orders within the timeframe stated on our website.
Delivery times are estimates and may be affected by:
LUMA is not responsible for delays caused by third-party delivery providers.
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items, without giving a reason.
To exercise this right:
Our full Returns & Refunds Policy is available on our website and forms part of these Terms.
Key points:
Nothing in our policy affects your statutory rights.
If an item is faulty, damaged, or not as described:
We do not exclude or limit liability where it would be unlawful to do so.
Subject to that:
All content on this website, including images, text, logos, and designs, is owned by or licensed to LUMA and partnered suppliers.
You may not copy, reproduce, or use our content for commercial purposes without written permission.
Your personal data is handled in accordance with our Privacy Policy, which explains:
We may update these Terms & Conditions from time to time.
The version in force at the time of your order will apply.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.