Last updated: 29 January 2026



LUMA (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.



1. INFORMATION WE COLLECT



When you visit our website or place an order, we may collect the following personal information:



• Full name
• Email address
• Billing and delivery address
• Phone number (if provided)
• Order details and purchase history
• Account information created at checkout



When guest checkout is used, an account is automatically created using the email address provided to allow order management and customer support.



2. PAYMENT INFORMATION



We do not store or process credit card or debit card details on our servers.



All payments are processed securely by trusted third-party payment providers integrated with Stripe. These providers handle payment information in accordance with their own privacy and security policies.



3. HOW WE USE YOUR INFORMATION



We use your personal information to:



• Process and fulfil orders
• Create and manage customer accounts
• Communicate order confirmations, dispatch updates, and service-related messages
• Provide customer support and handle returns or enquiries
• Comply with legal and regulatory obligations
• Improve our website, services, and customer experience



We do not sell, rent, or trade your personal data to third parties.



4. ACCOUNT CREATION



If you place an order using guest checkout, we automatically create a customer account using your checkout email address.

This allows you to:



• View your order history
• Manage returns or enquiries
• Access customer support more efficiently



You may activate your account by setting a password using the “Forgot password” option on the login page.



5. COOKIES & TRACKING TECHNOLOGIES



Our website uses cookies and similar technologies to:



• Enable core site functionality
• Remember your preferences
• Analyse website traffic and performance



You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.



6. SHARING YOUR INFORMATION



We may share your information only with trusted third parties where necessary, including:



• Our e-commerce platform provider
• Payment service providers
• Shipping and delivery partners (e.g. Royal Mail)
• Legal or regulatory authorities where required by law



All third parties are required to handle your data securely and lawfully.



7. DATA RETENTION



We retain personal data only for as long as necessary to:



• Fulfil orders and provide services
• Maintain business and financial records
• Comply with legal obligations



When data is no longer required, it is securely deleted or anonymised.



8. YOUR RIGHTS



Under UK data protection laws, you have the right to:



• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Object to or restrict certain data processing
• Withdraw consent where applicable



To exercise your rights, please contact us using the details below.



9. DATA SECURITY



We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.



10. THIRD-PARTY LINKS



Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.



11. CHANGES TO THIS POLICY



We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.



12. CONTACT INFORMATION



If you have any questions about this Privacy Policy or how your data is handled, please contact us at:



Email: support@ourluma.com

Business Name: LUMA