At LUMA, we aim to deliver your order quickly, securely, and transparently. Please review the following shipping information before placing your order.
1. SHIPPING PROVIDER
All orders are shipped using Royal Mail, a trusted UK delivery service.
2. DELIVERY OPTIONS & TIMES
- Express Delivery: Orders are typically delivered within 2–3 working days from dispatch.
Delivery times are estimates and not guaranteed. Delays may occasionally occur due to circumstances beyond our control, including but not limited to adverse weather, peak demand periods, operational delays, or industrial action affecting Royal Mail.
3. ORDER PROCESSING TIME
- Orders are usually processed and dispatched within 1–2 working days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays will be processed on the next working day.
4. SHIPPING COSTS
- Shipping charges are calculated at checkout based on your delivery address, order size, and selected delivery option.
- All applicable shipping costs will be clearly displayed before you complete your purchase.
5. ORDER TRACKING
- Where available, you will receive a dispatch confirmation email with tracking details once your order has been shipped.
- Tracking updates are provided by Royal Mail and may take time to appear after dispatch.
6. DELIVERY ADDRESS RESPONSIBILITY
- Customers are responsible for ensuring that delivery details provided at checkout are complete and accurate.
- LUMA is not responsible for delays, losses, or non-delivery resulting from incorrect or incomplete address information.
7. DELAYS & LIABILITY
While we work closely with Royal Mail to ensure timely delivery:
- LUMA cannot be held liable for delivery delays caused by courier-related issues beyond our control.
- Refunds for shipping costs due to delivery delays are not guaranteed and are assessed on a case-by-case basis.
8. LOST OR DAMAGED ITEMS
- If your order is lost or arrives damaged, please contact us within 48 hours of the expected delivery date.
- We may request photographs or additional information to assist with investigation and resolution.
9. CONTACT INFORMATION
If you have any questions regarding shipping or your order, please contact us at:
Email: support@luma.com
Business Name: LUMA